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Frequently Asked Questions
I don’t want to create a PayPal account. Can I still buy an item? How do I know that my personal information stays secure? I live in California. Do I have to pay sales tax? What is your refund/exchange policy? I don’t want to create a PayPal account. Can I still buy an item? Certainly! PayPal has optimized the checkout experience by making exciting improvements to the payment procedure. For new buyers, signing up for a PayPal account is now optional. This means you can complete your payment without ever creating an account. SV Silk uses PayPal because we know that they keep important customer information out of reach. PayPal maintains customer privacy while ensuring the smoothest transactions possible. How do I know that my personal information stays secure? The security of your information, transactions, and money is the top priority at SV Silk. For this reason, we use PayPal to process any purchases. Only PayPal has direct access to your sensitive information. PayPal automatically encrypts your confidential information in transit using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128 bits-the highest level that is commercially available. I live in California. Do I have to pay sales tax? We believe that each and every one of our customers should pay the same price for the same item. Because of that, SV Silk will pay the sales tax for customers living in California. What is your refund/exchange policy? SV Silk stands behind our products. We’re fully confident in our customer satisfaction. However, refunds or exchanges are available when requested within 30 days of purchase. Please see our Policy page for more information. ** For silk comforter related questions, go to Questions & Answers page under Silk Comforters. |
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